Payment Policy for Tinni Skin

Effective Date: December 30, 2024

At Tinni Skin, we strive to offer a secure and convenient payment experience for all our customers. Our payment policy outlines the accepted payment methods, payment security, and important information regarding your transactions.

Contact Information:

Accepted Payment Methods

We accept a wide range of payment methods to make shopping at Tinni Skin easy and convenient for our customers:

  • Credit/Debit Cards: We accept major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: Secure payment through your PayPal account or PayPal Credit.
  • Apple Pay: Convenient and secure payment option for iOS users.
  • Google Pay: For Android users, Google Pay is also available.

Other payment methods may be available during checkout depending on your location. Please check during the checkout process for available options.

Payment Security

At Tinni Skin, we take the security of your payment information very seriously. All payment transactions are processed securely using industry-standard encryption technologies.

  • Secure Checkout: All transactions are secured with SSL encryption, ensuring that your sensitive data, such as credit card details, is protected during the payment process.
  • Trusted Payment Gateways: We partner with leading payment processors, such as PayPal and Stripe, to handle payments securely and efficiently.

Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with your order details, including the products purchased, order number, and shipping information.
  • If you do not receive the order confirmation email, please check your spam or junk folder, or contact us at info@tinniskin.com to ensure your order was successfully placed.

Billing Information

  • Accuracy of Billing Information: Please make sure the billing information you provide matches the details on file with your payment provider (bank or credit card issuer). Any discrepancies could result in delays or issues with processing your payment.
  • If we are unable to process your payment, we will notify you, and you will have the option to update your information or choose a different payment method.

Sales Tax

  • Sales Tax Calculation: Sales tax will be applied to orders based on your shipping address and applicable state or local tax laws. The sales tax will be automatically calculated during checkout and displayed as part of your final total.

Payment Declines

  • If your payment is declined, it may be due to reasons such as insufficient funds, incorrect card information, or issues with your payment provider.
  • Please verify that all payment details are correct and try again. If you continue to experience issues, you may want to contact your bank or payment provider.
  • You can also try using a different payment method, such as PayPal, Apple Pay, or Google Pay.

Refunds

  • Refunds will be issued to the original payment method used for the order.
  • Please note that depending on your payment provider, it may take 5-10 business days for the refund to appear in your account after the refund has been processed.
  • For more details on returns and refunds, please refer to our Return & Refund Policy.

Fraud Prevention

  • To protect both our customers and ourselves from fraudulent activity, we may perform additional verification checks if we suspect any unusual or potentially fraudulent behavior.
  • If additional verification is required, we will reach out to you via email or phone.

Payment Issues or Questions

If you encounter any issues during the payment process or have any questions regarding your payment, please contact our customer service team:

  • Email: info@tinniskin.com
  • Phone: 505-384-8854
  • Customer Service Hours: Monday to Friday, 9 AM to 5 PM (MST)