Sales Policy

Effective Date: December 27, 2024

At TinniSkin, we are dedicated to offering high-quality skincare products and providing exceptional customer service. This Sales Policy outlines the terms and conditions that apply to the purchase of products through our website, tinniskin.com. By placing an order with us, you agree to the following terms and conditions.

1. Product Availability

All products on our website are subject to availability. We make every effort to ensure our inventory is up to date, but in rare cases, products may be out of stock or discontinued. If a product is unavailable after placing your order, we will notify you as soon as possible and offer an alternative or a full refund.

2. Pricing

  • Product Pricing: All prices listed on our website are in US Dollars and may be subject to change without prior notice. Prices include applicable taxes, unless stated otherwise.
  • Shipping Fees: Shipping fees are calculated at checkout based on the shipping method and destination. Additional charges may apply for expedited shipping, international orders, or special handling.
  • Discounts and Promotions: From time to time, we may offer discounts or promotional codes. These promotions are subject to their own terms and conditions and may have expiration dates or restrictions. Only one promotional code can be used per order.

3. Order Confirmation

After placing an order on our website, you will receive an order confirmation email detailing the items purchased, the shipping method, and the total cost. This confirmation does not guarantee that your order has been accepted. An order is not binding until it has been processed and shipped.

4. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other payment options as listed at checkout

By submitting your order, you authorize us to charge your selected payment method for the total amount due, including shipping and handling fees.

5. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1-3 business days from the time they are placed. However, during high-demand periods, processing times may be longer.
  • Shipping Options: We offer various shipping methods, including standard and expedited shipping. Delivery times depend on your location and the chosen shipping method.
  • Shipping Fees: Shipping costs are calculated at checkout and depend on the destination and shipping method. We offer free shipping on orders over a certain amount (please check our website for details).
  • International Orders: We may ship to international locations. Please note that international shipping may incur additional customs duties, taxes, or fees, which are the responsibility of the customer.

6. Order Cancellations

Once an order is placed, it is processed immediately to ensure timely shipping. Therefore, cancellations are only possible within 24 hours of placing the order. If you wish to cancel your order, please contact us as soon as possible at info@tinniskin.com or call 505-384-8854.

7. Returns and Exchanges

  • Return Policy: We accept returns within 30 days of purchase. For more information on our return policy, please refer to our Refund and Returns Policy.
  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.

8. Sales Tax

Sales tax will be applied to orders where required by law. The amount of tax is based on your shipping address and will be calculated at checkout.

9. Limitation of Liability

TinniSkin is not responsible for any damage or loss caused by the use or misuse of our products. Our liability is limited to the amount paid for the products purchased, excluding any shipping fees.

10. Promotions and Discounts

Promotions and discounts are available for a limited time and may have specific terms and conditions. These offers cannot be combined with other promotions or discounts unless specified.

11. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please feel free to contact us:

  • Email: info@tinniskin.com
  • Phone: 505-384-8854
  • Address: 1341 Reel Avenue, Estancia, New Mexico, United States

Thank you for choosing TinniSkin. We look forward to providing you with excellent skincare products and a satisfying shopping experience!